Listerhill Credit Union is a nonprofit bank serving over 90,000 members in 13 counties throughout Alabama and Tennessee. Each branch offers a variety of financial services to help the community thrive.
When the bank's business intelligence computer programmer, Leia Powell, first joined the IT department, there was no ticketing system in place. The department relied on communicating about support needs via phone calls and emails. For a time, the department even attempted to develop its own ticket system using SharePoint. Ultimately, it transitioned to BMC Remedy Force, and Leia Powell became the system administrator. However, the system wasn't user-friendly. In 2015, a new supervisor with prior experience using ManageEngine solutions implemented ServiceDesk Plus.
For eight years now, ServiceDesk Plus has been an invaluable tool for Listerhill Credit Union. Leia has recently discussed with the ME team about, Listerhill Credit Union integrating advanced analytics into Service Desk Plus to enhance its capabilities. Leia believes that by combining Service Desk Plus with the bank's existing business intelligence tool, Tibco Spotfire, the team can create a more customized and efficient CRM solution.
Leia is quick to recommend Service Desk Plus to others, highlighting the unified service management tool's versatility and features, including its project management and asset management capabilities.
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ServiceDesk Plus is highly user-friendly, requiring no programming or extensive certifications for administration. The vast Pitstop community is a valuable resource, as it is likely that someone has already addressed your question and received a helpful response from ManageEngine.
When I first went into the IT department there was no such thing as a ticket system. We were doing things by phone calls and by email. For some time, we tried to use SharePoint to develop our ticket system and then eventually went to BMC Helix Remedyforce. I became the system administrator of that product and it was just not user friendly. In 2015, I got a new supervisor who came in and was familiar with ServiceDesk Plus and had used it at his previous job and I was involved from moment one [in the implementation of
ServiceDesk Plus].–Leia Powell, Business intelligence system specialist